10 Best Debt Collection Agencies in Nairobi-April 2025 Reviews

• By Listingster
• April 8, 2025April 11, 2025
• With 2 comments

Looking for reputable debt collection agencies in Nairobi? Nairobi hosts several reputable debt collection companies that assist businesses and individuals in recovering outstanding debts. Here are some of the top firms:

1. AFS Debt Collection

AFS Holdings Limited commonly trading as AFS Ltd, is among the best debt collection agencies in Nairobi, Kenya. It specializes in debt collection services, prioritizing maximum recovery rates while safeguarding customer relationships and adhering to regulatory standards. AFS Limited’s clients include reputable financial institutions including; Equity Bank, KCB Bank, Stanbic Bank, National Bank, Sidian Bank, NCBA, Absa, Faulu and Zenka.

• Location: 9th Floor, Bruce House, Nairobi, Kenya
• Phone: 0709 987000
• Email: info@afsholdings.co.ke
• Debt Recovery Charges: A contingency fee, which is a percentage of the amount recovered, ranging from 25% to 40%.

2. Collection Africa Limited (CAL)

CAL Africa provides debt and revenue management services to a wide range of sectors. Moreover, the company operates as part of the CRBAfrica group, specializing in debt portfolio management services for banks and other sectors.  Collection Africa Limited (CAL) employs a “no collection, no commission” methodology, meaning commissions are only charged on the amount of recovered debts, and the rates are based on the amount and age of the debt, with specific rates available upon request.

• Location: Rhapta Heights, 7th Floor Rhapta Road, Westlands, Nairobi, Kenya
• Phone: (+254) 710 347 565
• Email: info@collectionafrica.co.ke
• Debt Recovery Charges: Specific rates available upon request.

 3. Calm Recoveries Ltd

Calm Recoveries Ltd is a debt collection agency providing comprehensive debt solution services. Businesses /Individuals struggling with overdue payments can contact Calm Recoveries’ expert debt collection team for hassle-free solutions to recover what’s rightfully theirs.

• Location: Donholm Heights, 3rd Floor, Suite 301, next to Naivas in Nairobi, Kenya
• Phone: 0724 153848 / 0790 342 440
• Email: info@calmrecoveriesltd.co.ke
• Debt Recovery Charges: 10% for clients within Nairobi, 15% for those outside Nairobi, and 30% for those outside the country but within East Africa.

4. Gilchery Ltd

Gilchery Ltd aims to collect debts within 60 days, after which they either achieve full payment, manage a proposal, or advise on alternative recovery actions. It operates on a “No Collection – No Fees” model. Thus, ensuring competitive costs for clients and enabling them to focus on business development and growth.

• Location: Alpha Centre, Mombasa Road, Nairobi, Kenya
• Phone: 0773 500080
• Email: customercare@gilchery.com
• Debt recovery Charges: 15% commission for every collection recovered.

5. Lord Sugar Debt Collectors

Lord Sugar Debt Collectors (LSDC) is a prominent debt collection agency based in Nairobi, Kenya, and a subsidiary of Bakjuma Kenya Ventures. The company’s clientele spans from private individuals to multinational corporations globally.

• Location: View Park Towers, Utalii Lane, Nairobi, Kenya
• Phone: +254-722 799609
• Email: lordsugarcompany@gmail.com
• Debt Recovery Charges: 15% for clients within Kenya, 25% for those within East Africa, and 35% for world-wide debts.

6. Lolwe Auctioneers

Lolwe Auctioneers operates as a group of licensed Kenya Auctioneers, Court Process servers, Debt Collectors, Repossessors, and Private Investigators. The firm’s headquarters relocated from Kisumu to Nairobi, due to an expanding clientele base, including notable names such as Sc Johnson & Son (K) Ltd, Ryce East Africa Limited, Doshi Group of Companies, and various Advocates Firms. They charge commissions on contingency basis. You only pay them out of the monies they successfully recovered

• Location: 3rd floor, Cargen House, along Harambee Avenue, Nairobi, Kenya
• Phone: +254 738 862727
• Email: info@lolweauctioneers.com
• Debt Recovery Charges: 10% commission for every collection recovered.

7. Swipe Recoveries Experts Ltd

Swipe Recoveries Experts Ltd is committed to providing high-level service and advice in credit management, focusing on achieving results. The company boasts impressive project statistics: an 82% collection rate, 84% tele-collection rate and 90% skip trace rate.

• Location: International Life House, 8th Floor, Mama Ngina street, Nairobi CBD
• Phone: 020 2020643, 0733 120 436, 0733 120 433, 0789 120 433
• Email: info@swiperecoveries.com
• Debt Recovery Charges: 10% commission for every collection recovered.

8. Sinosa Limited

Sinosa Limited specializes in credit and debt management, debt collection, debt advisory services, estate management, and rent collection.

• Location: Tom Mboya Street, Nairobi, Kenya
• Phone: +254 202 587 771/ +254 733 522 344/+254 720 056 802 /+254 202001443
• Email: sinosaltd@gmail.com
• Debt Recovery Charges: Typically between 20% and 50% of the recovered amount.

9. Norern Auctioneers

Norern Auctioneers is a reputable firm specializing in auctioneering, debt collection, consulting, and investigations. In most cases, the auctioneer’s expenses, charges, and fees are to be met by the debtor. Except where the debtor cannot be found, the debtor has no goods upon which execution can be levied and where the sale proceeds are insufficient to cover the charges.

• Location: 6th Floor, Queensway Towers, Kaunda Street, Nairobi, Kenya
• Phone: 0737 870 714 / 0777 870 714
• Email: info@norern.co.ke
• Debt Recovery Charges: To be met by the debtor.

10. Tropical Retrievers

Tropical Retrievers offers a range of services, including debt collection, private investigations, and court process services. Notably, they do not require an upfront fee and only charge after successful debt collection. However, they charge an incidental fee if investigations required.

• Location: Gakanga Plaza, Githurai 45,Mwihoko Rd, Nairobi, Kenya
• Phone: +254 202 319 654 / 0725 808 080 / 0735 411 440
• Email: tropicalproma@yahoo.com
• Debt Recovery Charges: Charges a commission between 10% and 30% depending on the nature of the debt and its duration.

These debt collection agencies are known for their professionalism, efficiency, and commitment to recovering debts while maintaining positive client relationships.

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