10 Basic Things a Hotel Must Offer Guests
At listingster, we list down 10 basic things a hotel must offer guests. No matter how much hotels innovate, there are still some “basic” requirements that all properties should meet to make their experiences both welcoming and comforting to guests. Hoteliers and hotel employees: Pay close attention to ensure your hotel can deliver on these expectations:
- Cleanliness
This is among the absolute basic things a hotel must offer guests. Hotels, whether we’re talking about an Inn or a luxury resort, need to uphold the highest cleanliness standards, offering clean public spaces, bathrooms, bedrooms, and amenities. While it’s an important initiative, recycling must not give way to a lack of hygiene.
- Adequate safety/security
For many, a hotel functions as a home away from home. With that comes a hefty expectation for the most diligent safety and security measures. Many hotels now focus on providing personalized safety and security measures for different guest profiles such as women, children, and the elderly. Technology plays an increasingly important role in providing better safety, but some guests still place more importance on the human touch.
- Internet
Guests at all types of hotels demand some level of Internet service, but business hotels especially must offer the highest level of connectivity and flexibility. At many hotels, if not all, guests expect Internet access to be complimentary—for some, free WiFi is as necessary as the air we breathe.
- Comfortable beds
At the end of the day, a hotel serves a very basic need: It provides a place to rest your head, but only if the bed is of good quality, clean, well maintained, and well designed. It also needs to be well positioned in the room to allow proper circulation. Some hotels take the liberty of being creative with the pillow and blanket offerings, which is great—as long as the guest feels comfortable with the choices available to them.
- Functional Bathroom
A functional bathroom is a fundamental requirement for any hotel. It should be well-maintained, clean, and equipped with essential amenities. Hot water availability, fresh towels, toiletries, and proper drainage are crucial. Guests expect a comfortable and functional space where they can refresh and unwind during their stay.
- Attentive Phone Answering
Attentive phone answering is a crucial aspect of a hotel’s service. When guests call the front desk or concierge, they expect prompt, friendly, and efficient assistance. Whether it’s a request for room service, information about local attractions, or addressing an issue, a courteous and attentive response enhances the overall guest experience. Quick resolution of queries and a willingness to assist contribute significantly to guest satisfaction.
- Blackout Drapes
Blackout drapes are essential for a hotel room. These heavy, light-blocking curtains ensure that guests can control the amount of natural light entering their room. Whether it’s adjusting to different time zones or simply wanting a restful sleep, blackout drapes provide privacy and darkness. They contribute significantly to a comfortable stay by allowing guests to create their preferred ambiance.
- Good Lighting
Good lighting is essential for creating a welcoming and comfortable atmosphere in hotels. It serves multiple purposes, from aesthetics to functionality. Proper lighting can make spaces feel luxurious, cozy, or vibrant, reflecting the hotel’s brand and ethos. When designing hotel lighting, consider factors like layout, consistency with the hotel theme, coverage of all areas, flexibility, simplicity, and quality lights. For guest rooms specifically, individual control over luminaires allows customization for different guest preferences and needs. Overall, thoughtful lighting design enhances the guest experience and contributes to a memorable stay.
- Quality Food
Good food is a fundamental expectation for any hotel. While the availability of food and beverage outlets may vary based on the hotel’s service level, certain offerings, such as a hot breakfast, significantly enhance the guest experience. Even budget hotels can conveniently locate themselves next to all-day diners, catering to their guests’ dining needs. Ultimately, quality food contributes to a memorable stay and reflects the hotel’s commitment to guest satisfaction.
- Hand Soap
Hand soap is also among the basic things a hotel must offer guests. When selecting hand soaps, hoteliers should consider guests’ preferences and needs. Some guests may have sensitive skin and require hypoallergenic options, while others may prefer luxury or organic products. Offering a variety of options and collecting feedback helps tailor the experience. Remember, the right soap can leave a lasting impression!
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